SRM - Service Desk

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SRM

SRM (Remote Support of Mexico) is part of KIO Networks Group, forming the must specialized IT Group and fastest growing in Mexico and Latin America.

The Service Desk that SRM provides is 7x24x365 in English-Spanish and Portuguese, while the on-site support coverage is throughout Mexico and Latin America.

SRM is a company dedicated to the outsourcing of computer systems, specialized in Service Desk or service desk, and computer user support, services provided to both remote and schemes in place, attached to ITIL and to world class best practices

SRM born of the experience of its shareholders, dedicated to Service Desk service and corporate service in the telecommunications area, bringing to market intelligent solutions, reliable and real operation, administration and high satisfaction of computer users, all with added value such as the use of technology tools and infrastructure of call manager as well as service support services needed by organizations for making decisions based on strategic information.

SRM Company has successfully implemented projects in operation and management of Service Desk, service desk and user support on-site computer, remotely and in combination, in major national and transnational corporate.

Added Values:

Company specialized in Service Desk, service desk and site support.
Agile-decision making organization.
Technologic and process added values, in addition to our services for the benefit of our clients.
Company with world-class services in service desk, to integrate service support processes in their operation.
Call center, IVR and ACD services with advanced technology.
Designing of customized solutions.
Ability to provide bilingual services, 24 hours a day.
SRM operations and project management are based on ITIL standards and best practices of world class.

SRM offers a comprehensive suite of services Service Desk, service desk, remote support, online support and onsite support, among the following services: